Top Questions

What is the return policy?+

Returning your purchase is simple:

1. If your purchase doesn’t live up to your expectations within 30 days of receiving the product then you may return it for a full refund
2. Returns must be unused, in the state you received them, and back in the original packaging
3. We’ll pay for shipping back to us. Just send an email to family@guavafamily.com within 30 days of receiving your product. Speed things up by sending your Order ID and describe why you’ve chosen to return the product(s). This won’t affect your return in any way, but it’s really helpful feedback for us as we continually work to improve all of our products.*

*A couple notes:

• Please note that if you return a product that we originally shipped to an address in Alaska or Hawaii, we will be unable to refund the shipping fees that you paid for the original delivery
• Any expedited shipping fees are also not subject to refund

If you're unsure of how to start your return or need help, just let us know by emailing family@guavafamily.com

Please keep in mind that Amazon customers must contact Amazon Customer Support directly to start and complete your return.

How can I see the crib in person since it’s not offered in stores?+

Since we only sell online, we’ve created a very low pressure, 30-day return period for you to order and check out your purchase.

This time allows you to see the product in person without any risk as we’ll pick up the shipping fees both to your home and back to our facility if you choose to return the purchase.

Have more questions about our return policy? Read more here

What type of testing has been done to guarantee the Lotus is safe?+

The Lotus Everywhere Crib meets all required safety standards including:

ASTM F-406: US federal standard for Non Full-Size Cribs & Play Yards
Consumer Product Safety Information Act (CPSIA 2008)
Playpens Regulation (Canada)

The Lotus Bassinet meets all required safety standards including:
ASTM F2194: US federal standard for Bassinets
Consumer Product Safety Information Act (CPSIA 2008)