Guava 60-Day Return Policy
If you're not 100% happy with your product, you can return it for free within 60 days.
Since we only sell online, we’ve created a very low pressure, 60-day return period for you to order and check out your purchase in the comfort of your own home.
If after that time you decide you'd like to return a product, you can just:
- Email for return label. Just send an email to email@example.com within 60 days of receiving your product with your Order ID. We'll send over a free return shipping label if your original shipping address was in the contiguous United States. If possible, we like hearing more about why you're choosing to return as it helps our team continually improve our products.*
- Pack shipping box. Print & attach the label to your original box or any box that’ll fit the products.
- Drop off & relax. Drop off at the shipping location and we’ll handle the rest! We can usually process refunds within 3-5 days of receipt to your original form of payment.
*A couple notes:
- Please note that if you return a product that we originally shipped to an address in Alaska or Hawaii, we will be unable to refund the shipping fees that you paid for the original delivery
- Any expedited shipping fees are also not subject to refund
If you're unsure of how to start your return or need help, just let us know by emailing firstname.lastname@example.org
Please keep in mind that Amazon customers must contact Amazon Customer Support directly to start and complete your return.