Our Lotus Return Policy
Email us your order ID and reason for your return to get a prepaid return label.
Print & attach the label to your original box or any box that’ll fit the products.
Drop off at the shipping location and we’ll handle the rest! We can usually process refunds within 3-5 days of receipt.
Returns need to be in perfect, like-new condition
Send your Order ID to us so we can find your order quicker
Usually you can expect a refund 3-5 days after we get your product(s)
We can only issue refunds to your original form of payment
Returning your purchase is simple:
*A couple notes:
If you're unsure of how to start your return or need help, just let us know by emailing firstname.lastname@example.org
Please keep in mind that Amazon customers must contact Amazon Customer Support directly to start and complete your return.
Once we’ve received your purchase back, we can usually process a refund in around 3-5 business days. If you do not see it back in your account after 10 business days, contact your bank or financial institution for further information.
Since we only sell online, we’ve created a very low pressure, 30-day return period for you to order and check out your purchase.
This time allows you to see the product in person without any risk as we’ll pick up the shipping fees both to your home and back to our facility if you choose to return the purchase.
Have more questions about our return policy? Read more here
Our warranty covers any defects in manufacturing to ensure that your Lotus product remains in full operational condition. Of course, normal wear & tear is not covered, but pretty much everything else is covered.
We're a small company and we’re laser focused on making sure you’re happy. If something has happened to your product, and you don't think it's your fault, please reach out to us by phone or email us at email@example.com and we'll take care of you. A couple pictures will help illustrate your concern, so please include those when possible.
Yes! If you’ve lost or need new parts to replace worn out Lotus parts, check out our selection of replacement parts here.
All Guava Family products carry a 2-year Manufacturer's Warranty. This covers any defects in manufacturing to ensure that your product remains in full operational condition. Normal wear & tear is not covered, but pretty much everything else is covered.
We're a small company and we’re laser focused on making sure our customers are happy, so if something has happened to your product, and you don't think it's your fault, please reach out to us by phone or email us at firstname.lastname@example.org and we'll take care of you.