30

days

Our Lotus Return Policy

If you're not 100% happy with your Lotus, you can return it for free within 30 days.

Questions or feedback?

We want you and your family to be happy with your Lotus. If you have any questions or concerns, please send a message and we'll be happy to help.

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Want to return the Lotus?

Print return label

Email us your order ID and reason for your return to get a prepaid return label.

Pack shipping box

Print & attach the label to your original box or any box that’ll fit the products.

Drop off & relax

Drop off at the shipping location and we’ll handle the rest! We can usually process refunds within 3-5 days of receipt.

Tips for a quick & easy return experience:

Returns need to be in perfect, like-new condition


Send your Order ID to us so we can find your order quicker


Usually you can expect a refund 3-5 days after we get your product(s)


We can only issue refunds to your original form of payment

Helpful Return FAQs

What is the return policy?+

Returning your purchase is simple:

  1. If your purchase doesn’t live up to your expectations within 30 days of receiving the product then you may return it for a full refund
  2. Returns must be unused, in the state you received them, and back in the original packaging
  3. We’ll pay for shipping back to us. Just send an email to family@guavafamily.com within 30 days of receiving your product. Speed things up by sending your Order ID and describe why you’ve chosen to return the product(s). This won’t affect your return in any way, but it’s really helpful feedback for us as we continually work to improve all of our products.*

*A couple notes:

  • Please note that if you return a product that we originally shipped to an address in Alaska or Hawaii, we will be unable to refund the shipping fees that you paid for the original delivery
  • Any expedited shipping fees are also not subject to refund

If you're unsure of how to start your return or need help, just let us know by emailing family@guavafamily.com

Please keep in mind that Amazon customers must contact Amazon Customer Support directly to start and complete your return.

Once I’ve sent in my purchase, how long does it take to get my refund?+

Once we’ve received your purchase back, we can usually process a refund in around 3-5 business days. If you do not see it back in your account after 10 business days, contact your bank or financial institution for further information.

How can I see the crib in person since it’s not offered in stores?+

Since we only sell online, we’ve created a very low pressure, 30-day return period for you to order and check out your purchase.

This time allows you to see the product in person without any risk as we’ll pick up the shipping fees both to your home and back to our facility if you choose to return the purchase.

Have more questions about our return policy? Read more here

Our Warranty

All products have a 2 year warranty

Our warranty covers any defects in manufacturing to ensure that your Lotus product remains in full operational condition. Of course, normal wear & tear is not covered, but pretty much everything else is covered.

Helpful Warranty FAQs

How do I make use of the warranty if I think my Lotus is defective?+

We're a small company and we’re laser focused on making sure you’re happy. If something has happened to your product, and you don't think it's your fault, please reach out to us by phone or email us at family@guavafamily.com and we'll take care of you. A couple pictures will help illustrate your concern, so please include those when possible.

Can I get a replacement cover or other parts?+

Yes! If you’ve lost or need new parts to replace worn out Lotus parts, check out our selection of replacement parts here.

What does the warranty cover?+

All Guava Family products carry a 2-year Manufacturer's Warranty. This covers any defects in manufacturing to ensure that your product remains in full operational condition. Normal wear & tear is not covered, but pretty much everything else is covered.

We're a small company and we’re laser focused on making sure our customers are happy, so if something has happened to your product, and you don't think it's your fault, please reach out to us by phone or email us at family@guavafamily.com and we'll take care of you.

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