Frequently Asked Questions

1. How long will my order take to arrive?

Orders placed before 11 a.m. Eastern time will ship the same business day.  Orders placed after 11 a.m. Eastern time will ship the next business day.  View the FedEx Ground Service map below to see how many business days it will take for your order to arrive.  Need it sooner? We also offer Overnight and 2 Day delivery options for an additional cost, available at checkout.

 2. Do I qualify for free shipping?

Any order shipped to the lower 48 states using ground shipping ships for free, no matter how small the order is.

3. Are the Lotus Bassinet and Lotus Everywhere Crib compatible?

Yes!  Both the Lotus Everywhere Crib and the Lotus Bassinet are built on the same aluminum frame, so if you have one, you will be able to convert it into the other with one of our conversion kits.  For example, if you already have the Lotus Everywhere Crib, you can purchase our Bassinet Conversion Kit that will convert your Lotus Everywhere Crib into the Lotus Bassinet.  Click here to see this.  If you already have the Lotus Bassinet, you can purchase our Crib Conversion Kit that will convert your Lotus Bassinet into the Lotus Everywhere Crib.  Click here to see this.

4. Does the Lotus Bassinet fit into the backpack with the Lotus Everywhere Crib?

No, the backpack can carry either the Lotus Everywhere Crib or Lotus Bassinet, but not both at the same time.  This is because each has a different size mattress, and the backpack cannot hold both mattresses at the same time.

5. What safety standards do the Lotus Everywhere Crib & Lotus Bassinet meet?

The Lotus Everywhere Crib meets all required safety standards including:

-ASTM F-406: US federal standard for Non Full-Size Cribs & Play Yards

-Consumer Product Safety Information Act (CPSIA 2008)

-Playpens Regulation (Canada)

The Lotus Bassinet meets all required safety standards including:

-ASTM F2194: US federal standard for Bassinets

-Consumer Product Safety Information Act (CPSIA 2008)

6. Can this fit as a carry-on on an airplane?

We designed the Lotus Crib to fit within the carry-on allowance of most US airlines. Both the Lotus Crib and the Lotus Bassinet conform to the FAA's carry-on specifications. You can learn more about these here.  (Please check directly with your airline to find out about their carry-on allowances).

7. How does the Lotus Everywhere Crib compare in size to a standard Pack N Play?

The Lotus is the same depth as a Pack N Play (25inches), and the mattress is 3 inches longer and 3 inches narrower (42in x 24in).  We believe that a longer, slightly narrow mattress is a better size because it allows a larger child to sleep more comfortably than they would in a Pack N Play, and the width is still plenty wide to be roomy and comfortable.  Additionally, even though the Lotus has the same depth as a Pack N Play, it is actually lower to the ground.  This is important for two reasons: 1) It makes the side door possible, and 2) it is safer once your little one grows enough to start climbing out...since it's lower to the ground, it's a shorter distance for them to slide over and try and touch the ground with their toes. 

8. Why does the mattress look thin?

The mattress is the maximum thickness allowable under the Federal Safety Standards ASTM F-2194 and ASTM F-406 and is intended to protect against the risk of suffocation if an infant is placed on their stomach.  Therefore, we are not legally allowed to produce the Lotus with a thicker mattress, nor do we recommend the use of any additional padding.  We believe your little one will find it very, very comfortable and will be quite happy in their Lotus.  We have never received a complaint that it was not comfortable enough for an infant or toddler.  Quite the opposite, we often hear comments about how well little ones sleep in it the Lotus...

9. What ages is the Lotus Everywhere Crib for?

The Lotus Everywhere Crib is good for ages 0-3+.  The Lotus mattress is 42" long, which is longer than the standard Pack n Play, so a child that would outgrow the Pack N Play will still be comfortable in the Lotus

10. Is there a weight limit for the Lotus Everywhere Crib or Lotus Bassinet?

The weight limit for the Lotus Bassinet is 18lbs.  There is no weight limit for the Lotus Everywhere Crib.  Since the mattress is supported by the ground, a child of any weight can use the Lotus Everywhere Crib.  This means you or older siblings can play in it with your child as well.  The side door makes this possible, and a heck of a lot of fun!

11. Do you ship to Canada or to other countries?

Unfortunately, right now we can only ship to addresses within the United States.

12. What is your return policy?

We offer a 30-day Free Return policy.  We just want to make sure you're happy with the Lotus.  We think you will be, and we'll even pay for the return shipping if you decide to send it back within 30 days.  You can read more about this here.  Also, we offer a 1 Year manufacturer's warranty.  You can read more about that here.

More Questions?  Email us!