Fast, free shipping to your door for any order within the contiguous United States!
Orders placed before 2pm EST will ship the same business day. View the UPS Ground map below to see how many business days it will take for your order to arrive.
How soon will I get my order?
Here are some estimated lead times from the time you order until delivery to your door in a few popular regions and states.
These time frames are based on UPS's estimated delivery times and may vary slightly by city. Business days for shipping are Monday-Friday, excluding holidays. Please note that delays may occur around holidays because of this.
What happens behind the scenes
to get your order out quickly?
You place your order
We’ll process your order and then create a shipping label to get your order ready for shipment.
Receive shipping confirmation
Your package will ship out from our warehouse within 1 business day. Weekends and holidays will ship next business day.
Headed your way!
From here on your package will arrive depending on your shipping method. You can track it here
Need your order right away?
No problem! Just select priority shipping in your checkout cart. You’ll have to cover the difference in shipping cost, but it’ll be worth it to get it to you that much faster!
Helpful Shipment FAQs
- What's this I hear about a 30-day return policy?+
- Check out our products and see what you think. If you don't love them, we offer a full refund within 30 days (and shipping's on us). Products must be in like-new condition, without visible wear/tear and back in their original packaging. View on FAQ page
- Can I have an order shipped to Hawaii or Alaska?+
We ship to Alaska and Hawaii! Transit time is usually around 5-6 business days, but can be longer in more rural areas.
With shipping costs being more expensive, neither Alaska or Hawaii qualify for free shipping or returns. You can see the shipping amount in your shopping cart as you check out, so you’ll know the total cost before you buy.
Please note that in the event of a return, the extra shipping cost will not be refunded.View on FAQ page
- Are your products available to order in Canada or internationally?+
The Lotus Travel Crib is approved for sale in Canada and complies with the Playpens Regulations (Canada) with all required labeling.
We don’t currently ship to Canada through our website, but here are a few options on how to buy elsewhere:
- Through Amazon.ca. This is currently the only option to order Guava Family products in Canada and have them shipped to your home. You can find the Lotus on Amazon.ca here.
- Through a package delivery service. Depending on where you live, you can have your order shipped to a border town in the US and then drive across to pick it up. There are package receiving services (e.g. search for “package delivery” in the town that is most convenient for you). Make sure you call the company that will be receiving the package so you know how best to address the package in your order online.
If you have any questions, please email us and we’d be happy to help!View on FAQ page
- Can you ship my order to my trip destination?+
Yes, we can! If you are shipping to a hotel, please make sure you put the registered guest's name in the Shipping Name field, i.e. "Guest: John Smith", and the hotel name in the Company field.
Please note we are not able to schedule in advance specific dates for delivery, so please check our shipping map and order so that it will be delivered 1-2 days before you arrive at your destination.View on FAQ page